When you have had the unfortunate event of being in a automotive collision, the last thing you need is to have a bad experience with an auto body shop not doing their job. A good auto body shop will fix your car back to pre-loss condition, both in appearance and in structural and mechanical integrity. A great auto body shop will almost make you feel like the accident never happened. They should start with customer service better then you get at a good restaurant.
They should ask if everyone was OK after the accident, generally, they should be more interested in your needs and concerns then their own profit margins. The sad thing is there are many body shops that are just in it for a quick buck and do not have the customer skills or even the repair skills to do the job you, or your insurance company, is paying for. So how do you weed those shops out?
I have been in this industry for over 25 years in the same area, I have worked in high quality auto body shops large and small, and have owned my own collision and custom shop in Portland Oregon for the last 8 years. In my area there are hundreds of auto body repair shops in a very small area, yet I only know a few I would trust with my vehicles. So for the most part you have to be as informed as you can, and ask a lot of questions.
Step 1: Talk to the manager or the shop-owner of the auto body shop you are dealing with, and explain your problem to them coolly and frankly. As most auto body shops rely on word of mouth, it is highly likely that your problem will be sorted out at this step itself.
It looks great but it is highly expensive. If you get a normal paint job, you will pay much less. Some paints are also designed to be rust-proof or to limit the need for waxing, or limit damage from scratches. These are obviously more expensive. When you have your car painted, typically the entire vehicle is sandblasted to remove the old paint and then a new coat of paint is put on. A common misconception is that you can just paint over your old paint, this is not true.
Just be aware and ask the questions. Also small shops may not have all the fancy lasers and computer operated equipment of a large shop, Then again lasers and computers don't fix cars in most cases they are sales tools and rarely used. Even a frame rack although necessary is nothing more then a few well placed trees, they don't fix cars, the tech is the most important part of the repair.
Step 3: Submit a formal written complaint regarding the unsatisfactory services to the consumer welfare government office. If the auto body shop you are dealing with is a part of online portals, such as the 'Better Business Bureau', you can post your complaint with them online to make it public.
Many car owners will buy an old car that runs great but has a bad paint job and structural damage. Within a few weeks of getting that car, they could be driving it down the road and no one would suspect it was rusted and severely dented thanks to the hard work of companies that do body work and paint jobs for cars in the Los Angeles area. There really is no better way to make your car look new again.
They should ask if everyone was OK after the accident, generally, they should be more interested in your needs and concerns then their own profit margins. The sad thing is there are many body shops that are just in it for a quick buck and do not have the customer skills or even the repair skills to do the job you, or your insurance company, is paying for. So how do you weed those shops out?
I have been in this industry for over 25 years in the same area, I have worked in high quality auto body shops large and small, and have owned my own collision and custom shop in Portland Oregon for the last 8 years. In my area there are hundreds of auto body repair shops in a very small area, yet I only know a few I would trust with my vehicles. So for the most part you have to be as informed as you can, and ask a lot of questions.
Step 1: Talk to the manager or the shop-owner of the auto body shop you are dealing with, and explain your problem to them coolly and frankly. As most auto body shops rely on word of mouth, it is highly likely that your problem will be sorted out at this step itself.
It looks great but it is highly expensive. If you get a normal paint job, you will pay much less. Some paints are also designed to be rust-proof or to limit the need for waxing, or limit damage from scratches. These are obviously more expensive. When you have your car painted, typically the entire vehicle is sandblasted to remove the old paint and then a new coat of paint is put on. A common misconception is that you can just paint over your old paint, this is not true.
Just be aware and ask the questions. Also small shops may not have all the fancy lasers and computer operated equipment of a large shop, Then again lasers and computers don't fix cars in most cases they are sales tools and rarely used. Even a frame rack although necessary is nothing more then a few well placed trees, they don't fix cars, the tech is the most important part of the repair.
Step 3: Submit a formal written complaint regarding the unsatisfactory services to the consumer welfare government office. If the auto body shop you are dealing with is a part of online portals, such as the 'Better Business Bureau', you can post your complaint with them online to make it public.
Many car owners will buy an old car that runs great but has a bad paint job and structural damage. Within a few weeks of getting that car, they could be driving it down the road and no one would suspect it was rusted and severely dented thanks to the hard work of companies that do body work and paint jobs for cars in the Los Angeles area. There really is no better way to make your car look new again.
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